Returns & Exchanges

All fine art prints are made to order and are not eligible for return or exchange. However, your satisfaction is our priority. We guarantee the quality of every print order. If for any reason you are not completely satisfied with your print, please contact us and we will do our best to make it right.

Please note that the brightness and resolution of computer, tablet, and phone screens can vary, so slight color differences may occur between your screen and the printed artwork. Because we are unable to control these variables, returns will not be accepted based on color variation.


Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery at Studio@NicoleZEdwards.com

Please include:

  • A photo of the damaged item
  • A photo of the packaging
  • Your order number


If approved:

  • Fine art prints will be reprinted and shipped at no additional cost.
  • Original artwork cannot be replaced due to its one-of-a-kind nature. In the rare event of shipping damage, we will work with you to determine a fair and reasonable resolution.


Exchanges
Exchanges are not available. If you have questions before ordering, feel free to contact us.


Non-Returnable Items
The following items are final sale and non-returnable:

  • Fine art prints
  • Original artwork
  • Online courses


European Union 14-Day Cooling-Off Period
If you reside in the European Union, you have the right to cancel or return an order within 14 days of receipt without providing a reason.

However, this right does not apply to goods that are custom-made, made to order, or clearly personalized.

Because all fine art prints are produced individually upon order, and original artwork is one-of-a-kind, these items are exempt under Article 16(c) of the EU Consumer Rights Directive.


Refunds
All fine art prints and original paintings are created or printed specifically for each customer, making them final sale and non-returnable. We do not accept returns, refunds, or exchanges unless the item arrives damaged.

We do not offer refunds or returns for issues related to color discrepancies due to screen variation, buyer’s remorse, or shipping delays caused by carriers.

Refunds are only issued in cases of approved damage claims that cannot be reasonably resolved through replacement.


Thank you for your understanding and for supporting independent art.